briskvault Order & Shipping Policy

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Welcome to briskvault. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with complete clarity at every stage. This policy explains exactly how we process, ship, and support your orders so you always know what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends and holidays, move into processing on the next business day.
• Perishable Goods Handling: Temperature-sensitive items are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they are never left sitting in transit over a weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase — no surprises after payment.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Delivery windows may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

briskvault proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

Once your order ships, we will send you an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived or shows no updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after you place your order.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send out:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but your package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: briskvault
• Customer Support Email: [email protected]
• Customer Support Phone: 13528123044
• Physical Business Address: 8888 SW 59th Ter, Ocala, FL 34476, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST